Developing Business Excellence While Delivering Responsible Competitiveness – The Case of Lloyds TSB

Developing Business Excellence While Delivering Responsible Competitiveness – The Case of Lloyds TSB

The EFQM Excellence Model help us to: Ensure we have a clear and constant purpose, it helps us to focus on the delivery of results; focus on customers and how we can create value by better meeting their needs; focus by systematically applying processes and fact-based assessments to manage our business and to make us strategic decisions; identify what we need to do to develop our people and maximize their potential; derive value from meeting our responsibilities to the communities we serve; and archive sustainable excellence.