sustainability education for employeesThere are a tremendous number of business benefits of environmental and sustainability education for employees, including: improved operational efficiency, strengthened customer and community relations, innovation, supply chain management, and increased employee recruitment and retention.

by Kevin Moss, Head of CSR at BT Americas.

A report published by the National Environmental Education Foundation (NEEF) earlier this month highlights the business benefits of environmental and sustainability education for employees. According to the study, these business benefits include improving operational efficiency, strengthening customer and community relations, innovation, supply chain management, and attracting and retraining employees.
I would agree with the assessment of these business benefits, and emphasize that the value of sustainability education and engagement of employees is as a means to an end, not as an end in itself. Engagement in environmental programs increases awareness of and sensitivity to key sustainability issues.

Often, employees take that heightened sensitivity back into the workplace and apply it in their day jobs, as well as at home and in their communities. For example, the McDonald’s project cited in the study shows how restaurants and their employees worked with customers to reduce 3 million pounds of CO2; BT and Hewlett-Packard have created programs to support employees who want to install solar installation in their homes.

While the report highlights several very tangible business benefits of employee engagement in sustainability initiatives it neglects one key intangible benefit: trust. Authenticity is the key here. I maintain that trust is driven by authenticity and distrust by lack of authenticity.

We judge whether a person is authentic by the consistency with which they apply their values. The public judges companies in the same way. If we declare a corporate responsibility value through our environmental investments we are expected to apply that value consistently. Therefore it is important that environmental values are applied consistently throughout the company and incorporated into the work of all employees — not just Corporate Social Responsibility professionals.

What would you think of an IT company building a solar installation on top of an inefficiently run data center? Unfortunately, this is a plausible scenario in the absence of the involvement and coordinated efforts of employees throughout the company.

However, when employees are engaged, they can help align practices throughout the company, resulting in outcomes like Baxter’s “lean” energy program for its 63 key manufacturing facilities. At BT we have tackled core operations by widening the operating temperature range of our network data centers to significantly reduce HVAC usage.

This report provides good news in a down economy. Companies should be encouraged by examples of the linkages between sustainability education and engagement of employees and clear business benefits. However, we still have work to do.

A recent study from Brighter Planet finds that 86 percent of firms fail to engage employees on sustainability. And, true skeptics are likely to question the scarcity of quantifiable measures of impact of engagement of employees in sustainability initiatives. I agree with NEEF that next steps include gathering data further linking employee engagement to environmental outcomes.

This post was originally published on March 4, 2010 on at

© 2010, Kevin_Moss. All rights reserved. Do not republish.

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Author: Kevin_Moss (8 Articles)

Kevin Moss, Head of Corporate Social Responsibility at BT Americas, has a passion for identifying and leveraging the intersection between the principles of sustainability and the business mission to deliver value to stakeholders. He has responsibility for implementation of BT's Corporate Social Responsibility (CSR) strategy in North America, and strives to be a catalyst to help the company and their customers move forward on all aspects of sustainability. Kevin is the author of the blog, CRS Perspectives and has authored the Four Dimensions of Sustainability, as a straightforward framework to analyze an organization’s sustainability strategy through any of these lenses. Kevin also has experience working in the local US telecommunications environment. He previously oversaw voice and data product management for BT Americas, including product strategy, new product development and geographic expansion across systems, networks, operations and channels. He spent two years working at MCI following the passing of the 1996 Telecommunications Act, where he helped build local services, negotiated partner agreements and represented the company before state regulators. A British national, Kevin began his career in telecommunications in an international marketing role for BT in the UK.